Discover the Luther Advantage
5-Day/500-Mile Return/Exchange Policy
(Customer's choice)

Every used vehicle purchased from a Luther dealership comes with a 5-day/500-mile return or exchange policy (customer's choice!).

Any gift cards received from returned vehicle purchase must be surrendered.

Trade-Ins

If for any reason you are not satisfied with the purchase of your pre-owned vehicle you may return or exchange the vehicle to your selling Luther dealership within the first 5 (five) days or 500 miles.

As long as your traded vehicle has not been committed for sale and the dealership is still in possession of your vehicle, your trade-in will be returned to you. You may be responsible for repair and reconditioning expenses on your trade-in, if the Luther dealership has incurred such expenses. If your vehicle has been sold, the cash value of your vehicle that was listed on your sales document in the trade-in allowance line will be reimbursed to you. If there was a lien on the traded vehicle and the lien has been satisfied by the dealership, you will be responsible for reimbursing the dealership for the full amount of the lien payoff

Excluded Vehicles

  • Wholesale Transactions
  • Fleet Sales
  • Business Purpose or Commercial Use Vehicles
  • Structurally Altered Vehicles
  • Salvaged Vehicles
  • Vehicles Sold "As Is"
  • Lease Buyout Transactions

Additional Terms and Conditions

  • Vehicles must be returned for exchange no later than the close of business on the 5th calendar day following the day of delivery and must have been driven fewer than 500 miles. If day 5 is a Sunday or a holiday the following day will be considered the 5th day.
  • The vehicle must be returned in the same condition as delivered. All returned vehicles will be inspected for damage, abuse or excess wear and tear. If the dealership estimates the damage to be less than $250, the amount will be deducted from your refund or exchange. If the estimate is $250 or more, the vehicle is not eligible for refund or exchange
  • Only the purchaser may return a vehicle for refund or exchange.
  • The vehicle must be returned to the selling Luther dealership during normal business hours and be accompanied by all purchase or lease documents. Cooperation in executing the various forms and documents necessary to rescind the transaction is necessary to expedite this process.
  • Returns are limited to one per household per year within the Luther Automotive Group.