Just introduced! On-Line Service Scheduling
What is on-line scheduling?
Most of our Luther Automotive stores now have online scheduling for your service needs. Schedule your service appointment from home by going to www.lutherauto.com, find your dealership, and schedule your appointment. Yes, it’s as easy as that.
Luther Advantage FAQ
How and when will I get my Luther Advantage card?
Your Luther Advantage card will be mailed to you about the third week of the month following your purchase. For example, if you purchase a Luther vehicle in December, we will mail your Luther Advantage package to you by the end of January.
When will my Luther Advantage card expire?
Your card is good for two years from the date of issue. If you purchased your vehicle in January 2008, your card will expire on February 28, 2010.
How do I use my Luther Advantage card for the Holiday fuel and car wash discounts?
Simply drive to a Holiday Station Store with your vehicle you have purchased from a Luther Family Dealership, choose the Pay Inside option at Holiday fuel pumps and then present your Luther Advantage card to the associate at the time of payment. The associate will scan your card and automatically deduct the discount earned from your total due. Because of the unique code on the back, your Luther Advantage card cannot be used in conjunction with pay-at-the-pump options.
Is my fuel and car wash discount available at all Holiday Station Stores?
Your discount is available at all Holiday Station Stores except in the state of Wisconsin, state law prohibits this discount.
Is my fuel discount good on Holiday diesel fuel?
Absolutely.
Where can I find a list of Holiday Station Stores?
For a complete list of Holiday Station Stores, click here.
How and when will I get my $200 Luther Advantage gift certificate?
Your gift certificate will be given to you at the time we deliver your vehicle.
Where can I use my Luther Advantage gift certificate?
Your gift certificate is good for $200 off the purchase of any new or used vehicle at any Luther store.
When will my Luther Advantage gift certificate expire?
Your gift certificate will expire six months from the date of issue.
Can I give the $200 Gift Certificate to someone else?
Of course. Please feel free to give it to anyone you think may be looking for any automobile. We have more than two dozen Luther stores and carry almost every make and model.
Can I use the $200 Luther Advantage gift certificate myself?
Absolutely. It can be applied to your next automobile purchase at any Luther Automotive dealership. Most of our customers are repeat customers and we’re pleased to offer you this special discount.
What is the difference between Advantage Plus and Advantage pre-owned vehicles?
Advantage Plus vehicles are vehicles that are seven model years and newer (2002 - 2008) with under 100,000 miles on them. Advantage vehicles are vehicles that do not meet the Advantage Plus criteria.
What does my Advantage Plus warranty cover on my pre-owned vehicle?
Advantage Plus warranty is for 60 days 2,500 miles. The first 30 days/1500 miles (whichever comes first) Advantage Plus warranty covers failed components. The last 30 days/1000 miles Advantage Plus warranty provides limited power train coverage. See your warranty for details.
What does my Advantage warranty cover on my pre-owned vehicle?
Advantage warranty provides limited power train warranty for 30 days or 1000 miles (whichever comes first). See your warranty for details.
Does my selling dealer have the option of returning or exchanging the vehicle if a mechanical failure occurs within my Luther Advantage warranty? Yes, if they are not able to repair the vehicle with used or aftermarket parts, they do have the option of finding you a different vehicle.
What are my options with the five day exchange or return option on my pre-owned car?
Advantage Plus vehicles have the five day exchange or return option. Advantage vehicles have the five day exchange option. If for any reason you are not happy with your pre-owned vehicle and you have driven less than 500 miles, just bring it back. We would love to find you something else. See any Luther manager for details.
When will I get my Luther Collision & Glass gift certificates?
You will receive these certificates from a manager of your Luther dealership as part of your welcome package at the time of purchase.
When can I take advantage of free service rentals?
We offer you up to five days use of a rental vehicle whenever you receive major manufacturer-recommended maintenance services at any Luther dealership. All we ask is that you make an appointment.
Will I need to show my Luther Advantage card for free service rentals?
Yes. Please present your card to the service writer at the time of arrival.
Do I need to make an appointment for free service rentals?
Yes. This is the only way we can arrange for your rental vehicle. Please notify the service writer of your needs at the time you schedule your appointment.
Is there a limit to the number of free service rentals I can use?
No. You may take advantage of this special service whenever you receive major manufacturer- recommended maintenance services at any Luther Dealership. Just present your Luther Advantage card for rental.
Is there a limit to the number of free collision related rentals I can use?
No. A coupon for five days of free rental for collision related repairs is in the packet. Once the coupon is redeemed, please show your Luther Advantage Card for future rentals.
When can I take advantage of free emergency towing?
Just in case your manufacturer warranty program doesn’t include it, we provide free towing of both new and used vehicles for 90 days after the date of purchase. Your vehicle must be towed to the Luther dealership from which it was purchased from within a 25-mile radius of that dealership. For service during regular business hours, you may call the dealership directly. For towing service outside of regular business hours, please call 1-877-LUTHERS.
How does the Luther On-Time Promise and Fixed-Right Guarantee work?
At Luther, we fix it right the first time and we fix it on time. If we don’t — for any reason — your next oil change is on us. See any Luther service consultant for more details.
How and when can I receive a free CarFax report for a used vehicle?
In addition to our multi-point inspection, we also run a CarFax history on virtually every pre-owned vehicle we sell. If you’d like a free copy of the report for your vehicle before purchasing it, just ask your Luther associate.
What does the Luther Clean Title Guarantee cover?
We certify the mileage on your pre-owned vehicle and also search the title to ensure its history is clear of salvage or flood damage.
Are there any other benefits in the Luther Advantage program?
We’re exploring new benefits with major retailers all the time and will soon begin sending you special offers via email.
Can I make a suggestion regarding the Luther Advantage program?
Absolutely! We’ve created this program for you and are very interested in your opinion. Please email your questions or suggestions to ideas@lutherauto.com. Thank you.
(Updated January 2008)
