Service PickUp & Delivery
When you need service, let your dealer pick up and return your vehicle*
Frequently Asked Questions
How long will the service take?
Every service is different. You’ll discuss timing when you book your appointment. How will I receive updates about my vehicle service? Your Luther dealer will contact you however you like: phone, text, or email.
Will my vehicle only get service at the dealership I choose?
Yes.
Is Luther Service Direct Pickup & Delivery program available for all repairs?
All warranty and customer-pay repairs are eligible, as long as your vehicle is drivable and not part of a roadside collision.
How do I know which maintenance services I need?
Please refer to your Owner’s Manual.
Are there any distance restrictions for Luther Service Direct Pickup & Delivery?
Distance restrictions may apply. Contact your preferred Luther to confirm.
How much does Luther Service Direct Pickup & Delivery cost?
Luther Service Direct Pickup & Delivery is complimentary.* When you need service, your Luther dealer will pick up and return your vehicle.
* Luther Service Direct Pickup & Delivery is offered by participating Luther dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.
Am I eligible for Luther Service Direct Pickup & Delivery?
Yes, if you’re a Luther customer.*
* Luther Service Direct Pickup & Delivery is offered by participating Luther dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.
Will I get a loaner vehicle?
Loaner vehicles are at the discretion of the Luther dealership, so please confirm when you schedule your service. Alternative options may be offered as well.
How do I resolve billing issues?
All billing and payment questions should be directed to your Luther Dealer.
How do I make changes or cancel my Luther Service Direct Pickup & Delivery time?
Contact the Luther dealership performing the service directly.
Can I change my Pickup & Delivery location?
Contact the Luther dealership performing the service directly.
Who can I talk to if I have any issues with my Pickup & Delivery service?
Contact the Luther dealership performing the service directly.