GRAD School is launching two new training courses for both Sales and Service. Each course will provide a review and/or next level of training for those who want to refine their skills. Review the course descriptions below and sign up with the link below! Sales Goal Setting and Drive Centric Offered October 22nd, November 20th,…
Luther has recognized the top people in Fixed Operations for the last 25 years. Winners must have a Customer Satisfaction Index above the national average and then are ranked by financial performance. MVPs are selected for department-wide performance, and MVP winners in two categories are listed with an *. Special Invites are awarded to team…
In an era where vehicle maintenance often means costly repairs and lengthy downtime, a revolutionary technique is gaining traction among car owners seeking quick and efficient solutions to cosmetic damage. Paintless dent repair (PDR), a method that eliminates dents without the need for repainting, is transforming how minor vehicle repairs are approached, offering a blend…
We often think the difference between winning and losing is so significant that the extra effort to win is too hard and not worth it. In the Summer 2024 Olympics, The US’ Noah Lyles won the 100-meter race to become the World’s Fastest Man. But he didn’t win by much. Noah Lyles ran 100 meters…
Mitch Rose, Service Advisor at Bloomington Acura Subaru, started at Luther in 2016 in an express service position and moved into a main shop spot later. A net promoter score is based on whether a guest will recommend you to friends and family. After any sales or service experience at Luther, guests are sent a…
When it comes to purchasing pre-owned vehicles for Luther Automotive, there are generally three preferred methods. Trade-Ins Roughly half of our vehicle inventory comes from trade-ins. Why is this important? It creates a cycle. When a guest trades their car in, it’s three transactions. The trade to your store, their new (or used) vehicle purchase,…
Steve Davis, a shop foreman at Westside Volkswagen, owns and runs an animal sanctuary called RK Acres Sanctuary with his wife in Hallandale, Minnesota, 90 miles south of the Twin Cities. Davis started with Volkswagen in 2007. How they started their sanctuary is an interesting story. “Somebody our neighbors knew asked their kid if…
45 Years Steven Boyd, Hudson Chevrolet Lionel Hage, Luther Family Ford 40 Years Bonnie Arnold, Hudson Chevrolet“Bonnie is an awesome employee!! She is a hard worker, fills in wherever we need her, and is always in a great mood.” – Tim Jubie on Bonnie Arnold’s 40 years Dana Funk, Park Place Motors 35…
A teacher once started her class by filling a drinking glass halfway up. She then asked the unexpected question to her students. “How heavy is this glass of water?” Students shouted out answers ranging from eight ounces to sixteen ounces. She paused for a moment and replied, “the absolute weight of this glass doesn’t matter….
We are very excited to announce a new addition to the Luther Team. Abby Schindel joined us in May as our new Communications Specialist. She will be taking over creating every element of the Luther News. Don’t be surprised when she calls, emails or stops by your dealership looking for potential stories. If you have…
